Human Resources & AdminFull-timeOn-siteExecutive

Reservation Assistant Manager

Customer Service & Support·Rajagiriya·Posted Aug 14, 2026

Assistant Manager - Reservation

Company: Golden Coconut Holiday International Travel Agency

Job Role: Full Time, On-Site

Lead, train and motivate the reservations team while maintaining high standards.
Prepare daily, weekly, and monthly operational reports.
Handle customer complaints and resolve complex booking issues professionally.
Negotiate and coordinate with hotels and other travel suppliers.

Handling and Managing Hotel Reservations and Booking.
Handling inquiries and provide accurate information on reservations & also related to other information.
Coordination with operators and advising other departments.
Keep up to date availability for reservations & updated rates.

Minimum 3-5 years experience in a travel agency reservations department.
Bachelor's degree or diploma in Tourism, Hospitality, Business Management, or a related field.
At least 1-2 years in a supervisory or team leadership position.
Strong knowledge of hotels, hotel rate negotiations, Hotel policies, complain handling and itinerary planning.
Excellent organizational and time management skills with the ability to work under pressure and meet deadlines.
High level of accuracy and attention to detail.
Willingness to work flexible hours, including weekends or public holidays when required.
Fluency in English is required; additional languages will be an advantage.
Be an excellent communicator; English and Sinhala is an advantage.
Minimum 02 year working experience as a Tour/Reservation or Tour Operator.
Sound knowledge about hotels, Suppliers Etc.
Previous experience in handling Indian & Chinese Market (Fit/GIT) would be an advantage.
Possible to work under pressure.

Assistant Manager: Rs.120,000 + other benefits

Senior Executive: Rs.90,000 + other benefits

No : 95 / 1, Rajagiriya Road, Rajagiriya, Sri Lanka

Send your CV to: hrm@goldencoconutholiday.com