Housekeeper

Company: Rajarata Hotels Ltd

Location

Anuradhapura

Role Summary

The Executive Housekeeper is responsible for the overall leadership, management, and strategic direction of the Housekeeping Department. This role ensures the highest standards of cleanliness, hygiene, and presentation across all guest rooms and public areas, while delivering exceptional guest satisfaction.

Key Responsibilities

• Lead and manage the entire Housekeeping Department, ensuring smooth and efficient daily operations.
• Develop and implement housekeeping policies, procedures, and quality standards.
• Oversee and ensure all guest rooms are maintained to the highest standards.
• Ensure all public areas and back-of-house spaces are clean, well-maintained, and hazard-free.
• Supervise, train, and develop housekeeping staff.
• Prepare and manage staff schedules, duty rosters, and departmental manpower planning.
• Monitor departmental performance and implement improvements to enhance efficiency.
• Coordinate closely with other departments to ensure seamless operations.
• Handle guest feedback and complaints professionally.

Requirements/Qualifications

• Candidates below 45 years of age are preferred.
• Minimum 5–7 years of experience in housekeeping, with at least 2–3 years in a managerial or leadership role within a reputed hotel.
• Strong command of English (spoken and written).
• Proven leadership and team management capabilities.
• In-depth knowledge of housekeeping operations, systems, and international standards.
• Strong organizational, planning, and problem-solving skills.

Salary/Benefits

• Attractive remuneration package above industry standards.
• Service charge and additional benefits.
• Opportunity to work with a respected hospitality brand in Sri Lanka.