Guest Relations Executive (Russian Speaking)

Company

Aitken Spence Hotel Managements (Pvt) Ltd

Role Summary

We require a dynamic, result-oriented, and highly motivated individual to join the Spensonian family. The ideal candidate will possess a Diploma/Degree in Front Office Operations and a minimum of 1 year of experience, preferably in a star-class hotel.

Requirements/Qualifications

• Diploma/Degree in Front Office Operations from a recognized institute.
• Minimum of 1 year of experience, preferably in a star-class hotel.
• Excellent communication skills in Russian and English.
• Strong organizational and problem-solving skills.
• Customer service orientation and attention to detail.
• Competitive edge: Candidates with AI and digital capabilities.

Key Responsibilities

• Welcoming and assisting Russian-speaking guests from arrival to departure.
• Providing interpretation/translation support between Russian-speaking guests and hotel staff.
• Handling guest inquiries, requests, and complaints promptly and professionally.
• Maintaining regular guest contact throughout their stay to gather feedback.
• Coordinating special guest arrangements (celebrations, room amenities, etc.).
• Promoting hotel facilities/services (restaurants, spa, recreational activities, etc.).
• Maintaining records of guest preferences and concerns.
• Collaborating with other hotel departments to ensure exceptional service standards.

Application Instructions

Apply via Topjobs or email your curriculum vitae to careers@aitkenspence.lk. Include the names of three non-related referees, the position applied for, the company name, and job code 26101R0726 in the subject line.