Salesforce Implementation Specialist

Role Summary

John Keells Information Technology (JKIT) is seeking a Consultant - Salesforce. The selected candidate will report to the Practice Manager - Core Solutions and Services.

Key Responsibilities

• Perform day-to-day administration of the Salesforce platform (user management, roles, profiles, permission sets, sharing settings).
• Handle user requests, incidents, and service tickets within agreed service levels.
• Configure and maintain Salesforce components (custom objects, fields, record types, page layouts, validation rules, flows, approval processes, and Lightning components).
• Support system enhancements, testing, deployment validation, and post-release support.
• Develop reports, dashboards, and MIS for business teams while ensuring high data quality.
• Work with stakeholders to gather requirements, provide functional guidance, and support user adoption.
• Conduct research and development on Salesforce features and create demo environments for pre-sales discussions.
• Maintain system documentation, configuration logs, SOPs, and ensure governance and audit compliance.

Requirements

• Minimum of 2 years of experience in Salesforce Administration or a similar CRM support role.
• Hands-on experience in Salesforce configuration, user administration, reporting, dashboards, and data management.
• Working knowledge of Salesforce Lightning Experience and platform administration practices.
• Experience in handling support requests, service tickets, and user issues in a structured service environment.
• Familiarity with automation tools (Salesforce Flow, approval processes, validation rules) and data management tools (Data Loader).
• Strong analytical, troubleshooting, and communication skills.
• Added Advantage: Salesforce Administrator Certification and exposure to Sales Cloud, Service Cloud, integrations, or pre-sales demonstrations.