Senior Call Center Representative

Job Title: Senior Executive / Executive - Call Centre

Company: Micronet Global Services (Pvt) Ltd

Location

Papiliyana - Colombo

Requirements / Qualifications

• Senior Executive: Minimum 2 years of experience in a call centre environment.
• Executive: Freshers and experienced candidates are welcome.
• G.C.E. O/L qualification is required; A/L or higher education is an advantage.
• Previous experience in a call center or customer service role is preferred.
• Excellent communication skills in Sinhala and English (Tamil is an added advantage).
• Strong interpersonal skills and problem-solving ability.
• Willingness to work rotating day and night shifts.
• Age between 22 and 30 years.
• School leavers are encouraged to apply.

Key Responsibilities

• Handle inbound and outbound customer calls efficiently.
• Provide accurate information and resolve customer inquiries.
• Ensure high levels of customer satisfaction.
• Maintain detailed call records and adhere to quality standards.

Salary / Benefits

• Attractive salary with performance-based incentives.
• Comprehensive training and career development opportunities.
• A supportive and energetic team environment.

How to Apply

Send your CV to: hr5@micronetglobal.net

For more information: 074 140 1792