Operation Analyst / Senior Operation Analyst - Collections

Location

Sri Lanka

Key Responsibilities

• Carry out AR follow up efficiently according to the daily production targets specified.
• Generate 35 plus AR reports, analyze and work based on priority levels.
• Download/verify correspondences related to collection function.
• Ensure proper analysis is done before reaching out to insurance representatives and resolve internal gaps.
• Develop AR and Root Cause analysis and share with management for review.
• Ensure 30 plus paid rate is achieved as expected.
• Act as the point of contact for assigned client for internal and external queries.
• Ensure QA reports are reviewed, fixed and responded back to the QA teams within 24 hours.
• Enforce company regulatory standards to ensure the area of responsibility is in compliance with HIPPA and ISO standards.
• Share Daily and Weekly assigned reports within given timelines.
• Update SOPs in a timely manner and according to the required level.
• Conduct training to newcomers on the job specific functions.

Requirements/Qualifications

• Bachelor's degree in finance, Healthcare, Business, or related field.
• At least 2 years RCM experience with at least 1 year in Allergy Collections experience.
• In-depth knowledge of IMS and AMD Systems.
• Passion for solving problems.
• Ability to work with MS Office package.
• Good written and verbal communication skills.
• Ability to work under pressure.
• Tenacity.

Salary/Benefits

• Work Week: Monday to Friday
• Shift: 7.30 PM to 4.00 AM (Night Shift)
• Other Details: US Calendar Applicable