Senior Collections Operations Analyst

Role Summary

Designation: Operations Analyst / Senior Operations Analyst – Collections

Employment Type: Full-time

Location

Colombo, Kandy, Sri Lanka

Key Responsibilities

• Carry out AR follow up efficiently according to daily production targets.
• Generate 35+ AR reports, analyze, and work based on priority levels.
• Download/verify correspondences related to collection function.
• Ensure proper analysis is done before reaching out to insurance representatives and resolve internal gaps.
• Develop AR and Root Cause analysis and share with management for review.
• Ensure 30+ paid rate is achieved as expected.
• Act as the point of contact for assigned client for internal and external queries.
• Ensure QA reports are reviewed, fixed, and responded to within 24 hours.
• Enforce company regulatory standards to ensure compliance with HIPAA and ISO standards.
• Share daily and weekly assigned reports within given timelines.
• Update SOPs in a timely manner.
• Conduct training to newcomers on job-specific functions.

Requirements/Qualifications

• Bachelor's degree in Finance, Healthcare, Business, or related field.
• At least 2 years RCM experience with at least 1 year in Hospital AR / Collections.
• In-depth knowledge of EPIC Software.
• Passion for solving problems.
• Ability to work with MS Office package.
• Good written and verbal communication skills.
• Ability to work under pressure.
• Tenacity.

Salary/Benefits

• Work Days: Monday to Friday
• Shift: 7:30 PM – 4:00 AM (SLST) (Night Shift)
• Other Details: US Calendar Applicable