Senior Executive - Market Conduct & Customer Protection

Company: AIA Insurance Lanka Limited

Key Responsibilities

• Support the implementation and ongoing enhancement of AIA’s Market Conduct Framework.
• Assist in developing and maintaining market conduct policies and governance frameworks in line with regulatory requirements.
• Conduct compliance reviews and monitoring across the customer lifecycle.
• Support the preparation of regulatory submissions, management reports, and Board reports on conduct-related matters.
• Identify and monitor conduct risks while supporting remedial actions and controls.
• Promote a culture of customer-centricity, ethical conduct, and regulatory compliance through awareness and training initiatives.

Requirements/Qualifications

• Degree in Business Management, Finance, Law, or a related field.
• Professional qualification in Compliance or Risk Management will be an added advantage.
• Minimum 3 years of work experience in a similar capacity.
• Good understanding of IRCSL regulations, Market Conduct requirements, and Consumer Protection frameworks.
• Effective communication, stakeholder engagement, and analytical skills.

Application Process

If you are interested, send your CV to lke_vacancies@aia.com