Senior Manager Student Experience and Services

Senior Manager/ Student Experience & Services

Our client is one of the reputed universities which is located in Malabe, seeking an experienced and dynamic Student Experience & Services professional to lead Student Experience & Services and drive a high-quality, engaging and student-focused university experience.

Key Responsibilities

• Lead the Student Services strategy and operations to deliver a seamless, responsive and engaging student experience throughout the student journey.
• Lead Career Guidance & Employability Services, including internships, career fairs, employer engagement and industry opportunities.
• Drive student support and wellbeing programmes, ensuring accessible and timely support for students' academic, personal and social needs.
• Lead student engagement and enrichment activities, including clubs, societies, student leadership, cultural programmes and volunteering.
• Plan and oversee sports and recreational activities, including inter-faculty meets, university competitions, sports teams and student participation.
• Strengthen student service delivery and standards, ensuring requests, concerns and grievances are handled efficiently within defined timelines.
• Build strategic partnerships with employers, industry and external organisations to enhance student exposure, internships, employment and professional development opportunities.
• Partner with faculties and support functions to identify student needs and implement initiatives that enhance engagement, retention and student success.
• Drive digitalisation and AI-aided student services, leveraging technology, automation, data and AI to improve service efficiency, accessibility and student experience.
• Use student feedback, data and KPIs to continuously improve services, monitor outcomes and provide insights and recommendations to senior management.

Qualifications & Experience

• Bachelor and Master's Degrees in a relevant discipline from a recognised university.
• Extensive experience in a large-scale service organisation serving a diverse customer base.
• Proven experience in leading customer-facing teams and service operations.
• Strong track record in customer experience and service excellence.
• Excellent leadership, stakeholder management and communication skills.
• Exposure to digital transformation, AI, automation and service innovation.

Location

Malabe

Apply Now

hr@jobfactory.lk