Executive / Senior Executive - Recovery

Company: Sri Lanka Citizens Co-operative Bank

Location

Colombo

Key Responsibilities

• Monitor loan portfolios regularly and identify accounts that are approaching delinquency.
• Communicate with members through phone calls, letters, and emails to remind them of upcoming or overdue payments.
• Provide guidance to members on available repayment options and assist them in regularizing their loan accounts.
• Initiate recovery actions such as issuing reminder notices, demand letters, and settlement proposals where necessary.
• Support the implementation of recovery strategies to minimize non-performing loans (NPLs).
• Conduct field visits when required to verify member information and collateral related to loan facilities.
• Assist in updating and maintaining recovery databases.

Qualifications

• Advanced Diploma / Higher National Diploma in Business Management, Banking & Finance, Credit Management from a recognized institute with 01 years' experience.
• G.C.E. Advanced Level & Certificate / Advanced Certificate Course in Business Management, Banking & Finance, Credit Management from a recognized institute with 02 years' working experience.

Other Attributes

• Excellent communication skills
• Negotiation Skills

Submission of Applications

Applications may be submitted via email to careers@citizenscoop.lk, stating the position applied for in the subject line, or sent by registered post to the address below. The position applied for should be indicated on the top left corner of the envelope. Applications must reach us within 14 days of this advertisement.

Address: Senior Manager - Human Resources & Administration, No. 176, Castle Street, Colombo 08