Senior Sales Support Associate

Role Summary

H Connect International (A Hirdaramani Group Venture) is a leading global Business Process Management (BPM) and outsourcing company. We provide professionals with opportunities to work in diverse, international environments and develop future-ready skills within an inclusive and collaborative culture.

Key Responsibilities

• Maintain and manage the Notion-based CRM system, ensuring all customer records, pipelines, and activity logs are accurate and up to date.
• Track leads, sales opportunities, follow-ups, and communication history.
• Generate weekly sales reports, dashboards, and performance insights for management.
• Assist in managing inbound and outbound customer communications via email, phone, and messaging platforms.
• Prepare quotations, product details, and customer-specific information.
• Follow up on leads and ongoing discussions to support conversion.
• Coordinate internally to ensure timely and accurate responses to customer requests.
• Develop and update product catalogues, price lists, sales presentations, and promotional materials.
• Ensure all documents align with brand guidelines and maintain visual consistency.
• Support preparation of tender submissions, proposals, and onboarding documentation.
• Conduct online research to identify potential customers, distributors, and business opportunities.
• Build and maintain targeted prospect databases segmented by product or market.
• Monitor competitor activity and market trends to identify new sales opportunities.

Requirements

• Diploma or degree in Business Administration, Marketing, Sales, or a related field (preferred).
• Minimum 2 years of experience in sales support, administration, or customer service roles.
• Experience in FMCG, food distribution, or a related industry is highly advantageous.
• Familiarity with CRM systems; experience with Notion is a strong advantage.
• Strong working knowledge of Canva & Google Workspace (Docs, Sheets, Slides) or similar tools.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• High attention to detail and accuracy in data management.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Self-motivated with the ability to work independently and take initiative.
• Strong online research and data gathering capabilities.
• Ability to analyse information and identify actionable sales opportunities.