Service Operations Manager

GenZee Auto Spa is seeking an experienced Service Manager to lead our day-to-day operations and ensure every customer receives an exceptional service experience. This role is ideal for a passionate leader who thrives on operational excellence, quality, efficiency and customer satisfaction.

KEY RESPONSIBILITIES

• Manage the daily operations of the Auto Spa.
• Lead and supervise detailing technicians, washers and customer service staff.
• Ensure all vehicles meet GenZee's premium quality standards before delivery.
• Manage appointments, workflow and bay utilisation to maximise efficiency.
• Maintain excellent customer satisfaction and resolve customer concerns professionally.
• Monitor productivity, quality, turnaround times and operational KPIs.
• Ensure proper inventory control of detailing chemicals, consumables and equipment.
• Train, coach and develop team members.
• Maintain a safe, clean and professional work environment.
• Drive upselling of premium detailing services, ceramic coatings and membership programmes.

REQUIREMENTS

• Minimum 5 years' experience managing a detailing centre and a service centre.
• Strong leadership and people management skills.
• Excellent customer service orientation.
• Computer literacy and experience with service management software will be an advantage.
• Valid driving licence.

WHAT WE OFFER

• Competitive remuneration package
• Performance-based incentives
• Professional development opportunities
• Opportunity to build and lead one of Sri Lanka's most exciting premium Auto Spa operations

Call/Whatsapp your CV: +94 77 729 9596