Team Leader / Supervisor (Day / Night Shift)

Company: Intelligent Image Management Lanka (Pvt) Ltd

Role Summary

We are seeking a highly motivated and results-driven Team Leader / Supervisor to oversee daily operations. The ideal candidate will be responsible for managing a team, ensuring performance targets are met, and maintaining quality standards while fostering a positive work environment.

Key Responsibilities

• Assist the team with reporting requirements and business cases.
• Maintain production and accuracy as defined by the client/management.
• Attend and respond to internal and external queries.
• Monitor and maintain KPI's.
• Liaise between client, Management and Operations team.
• Apply best practices to improve existing processes.
• Lead regular meetings on operations and challenges.
• Assess hiring needs, skills gaps, and attrition.

Requirements/Qualifications

• Minimum Diploma (in any discipline).
• 1-2 years of experience managing teams in BPO or similar industry is a MUST.
• Communication and people management skills.
• Results-driven with a focus on continuous improvement.
• Exceptional English communication skills both written and oral.
• High proficiency in Microsoft Products - MS Excel, Word and Outlook.
• Time management skills, ability to manage multiple priorities and meet deadlines.

Location

Intelligent Image Management Lanka (Pvt) Ltd, Zone B of 7th floor, JFI Tower 03, 75 Piyadasa Sirisena Mawatha, Colombo - 10.