Superintendent Ground Operations (Passenger)

Superintendent Ground Operations (Passenger)

Role Summary: Responsible for ensuring high standards of passenger service in ground handling operations, in compliance with AASL standards, while maintaining safety, security, operational efficiency, and consistent KPI performance for domestic and international flights.

Key Responsibilities:

• Manage and deploy manpower and equipment efficiently for domestic and international flight operations.
• Ensure smooth passenger handling, minimize complaints, and maintain effective coordination with airlines, airport authorities, and stakeholders.
• Handle flight disruptions and operational challenges to reduce passenger inconvenience.
• Coordinate arrival and departure processes to ensure punctual and efficient operations.
• Represent the company during airline and regulatory audits, ensuring full compliance with AASL, IATA, and company standards.
• Plan and manage resources to achieve on-time performance and high customer satisfaction.
• Maintain staff grooming, service quality, housekeeping, and workplace standards.
• Coach, guide, and evaluate staff, identify training needs, and support career development.
• Make timely decisions impacting safety and security of ground operations.
• Perform any other responsibilities assigned by the Head of the Division or an authorized officer.

Qualifications & Requirements:

• Passed GCE (O/L) examination with Credit passes for English and Mathematics.
• Passed GCE (A/L) examination.
• Three (03) years' experience in passenger service supervisory capacity OR ten (10) years' experience in passenger services and three (03) years' experience as a passenger service officer.
• Age should be below 45 years on the closing date for applications.
• Language: Good written and spoken communication skills in English and Sinhala are required. Conversant in Tamil Language will be an advantage.
• Preference will be given to candidates from Northern and Eastern provinces.

How to Apply:

Please send your resume prepared according to the specimen application given in our Website (http://www.airport.lk -> Corporate -> Careers) with copies of the relevant certificates to be addressed to "Chairman, Airport & Aviation Services (Sri Lanka) (Private) Limited, Bandaranaike International Airport, Katunayake" on or before October 01, 2026 only by Registered Post or Courier Service. Please indicate the post applied for on the Top Left Hand Corner of the Envelope.