Technical Account Manager - AI Solutions

AI Solutions Engineer - Technical Account Management (Remote)

Company: DualytiX

Who We Are

DualytiX connects exceptional Sri Lankan talent with high-growth startups across the US and Europe. We pair innovative companies with professionals specializing in AI Finance and AI Software Engineering.

The Opportunity

We're hiring an AI Solutions Engineer to join a fast-growing US B2B AI startup. You'll work directly with enterprise customers to deploy AI solutions, solve technical challenges, and ensure customers realize value from cutting-edge LLM technology.

What You'll Do

• Lead customer onboarding, including integrations, SSO/SAML configuration, system administration, and technical enablement.
• Customize the platform through prompt engineering, search configuration, ranking, branding, embeds, and workflow optimization.
• Troubleshoot issues across data pipelines, indexing, prompts, databases, and retrieval systems.
• Build and maintain connectors, ingestion pipelines, and internal tools using Python and TypeScript.
• Partner with Customer Success to monitor customer health, resolve technical issues, and drive successful deployments.
• Support account growth by identifying new use cases and collaborating with Product, Engineering, and GTM teams.

What We're Looking For

• 5+ years of experience in Solutions Engineering, Technical Account Management, or Implementation Engineering.
• Experience supporting enterprise B2B SaaS customers.
• Hands-on experience with LLM or RAG-based production systems.
• Strong Python and TypeScript skills.
• Experience with Zendesk, Salesforce Service Cloud, or ServiceNow.
• Experience with Kubernetes or React is a plus.
• Ability to work with 50-80% overlap with US Eastern Time.

What We Offer

• Competitive USD compensation
• Exposure to cutting-edge LLM and agentic AI technologies
• Direct collaboration with global engineering, product, and customer teams
• Opportunity to work with a fast-growing US-based AI startup
• Remote work from Sri Lanka
• Strong learning and career growth opportunities