Technical Support Engineer Intern

Role Summary

SimSyn Pvt Ltd is seeking motivated individuals for a Technical Support Internship. This role is designed for tech enthusiasts who want to gain practical, hands-on experience in networking, troubleshooting, and enterprise technology while working under the guidance of seasoned professionals.

Key Responsibilities

• Provide professional assistance to customers by resolving basic technical inquiries and troubleshooting issues.
• Manage customer communications via phone and guide users through technical solutions.
• Maintain precise records of client interactions, problem descriptions, and resolution steps.
• Identify and escalate advanced technical problems to the appropriate specialized teams.
• Assist in diagnosing connectivity, software, hardware, and network-related concerns.
• Collaborate with internal departments to refine support workflows and enhance the user experience.

Qualifications & Skills

• Currently studying or recently graduated with a degree or diploma in IT, Computer Science, Networking, or a similar discipline.
• Possess a fundamental understanding of networking concepts, operating systems, and computer hardware.
• Strong interpersonal and communication abilities, with the capacity to explain technical details clearly.
• A proactive learner with a problem-solving mindset and a positive attitude.
• Knowledge of IP addressing, DNS, and LAN/WAN environments is highly beneficial.
• Prior experience or certifications in networking will be viewed favorably.

How to Apply

Please refer to the official SimSyn Pvt Ltd application channels to submit your interest for this internship position.