Micronet Global Services (Pvt) Ltd

IT Helpdesk Support Engineer

Role Summary

Be the first point of contact for IT solutions, diagnose and resolve technical issues efficiently, and support users to contribute to smooth business operations.

Key Responsibilities

• Installation, re-installation, configuring, and troubleshooting of operating systems (Windows Win9x/ XP/ 2000/ NT).
• Support for Office Automation Software (e.g., MS-Office).
• Management of device drivers for hardware peripherals (Graphics cards, LAN cards, CD/DVD drives).
• Providing support for OS and OA software usage.
• Ensuring desktops are updated with anti-virus software and virus definitions.
• User support and problem-solving for OA applications.
• Identifying recurring problems, reporting trends, and recommending solutions.
• Initiating escalation processes when required.
• Coordinating with OEMs, principals, and vendors for spare management.

Requirements

• Related professional certification.
• Minimum of 6 months work experience in a similar capacity.
• Proficient in English with excellent communication skills.

Location

Malabe

How to Apply

Send your CV to: hr8@micronetglobal.net