Technical Support Intern / Associate

Company: Dinetap

About Dinetap

Dinetap is building the next generation of restaurant technology, including table-side ordering, payment solutions, and point-of-sale systems designed to improve the dine-in experience for restaurants and their customers. Our platform helps restaurants increase revenue, streamline operations, and enhance customer engagement.

About the role

We're looking for a Technical Support Intern / Associate to help keep merchants live and supported, sitting at the intersection of merchant support, operations, and data. This is a hands-on operational role, not a back-office one: you'll talk to merchants, resolve issues, and use SQL and AI tools to keep things running smoothly, making it a great fit for someone curious about how POS and payment platforms work and eager for real exposure to a live fintech/restech product.

What you'll do

• Onboard new merchants by configuring accounts, payment methods, and POS devices, coordinating for a smooth go-live
• Provide technical support to merchants on payments, POS devices, and platform services, troubleshooting issues and escalating internally as needed
• Write MySQL queries and generate operational, financial, and merchant performance reports
• Use AI tools to streamline support tasks, speed up reporting, and reduce manual, repetitive work
• Monitor payment products and operational systems, proactively identifying and escalating issues
• Manage POS device inventory, including provisioning, replacements, activations, and logistics
• Reconcile invoices against payment transactions, and investigate payment failures, settlement discrepancies, and refund issues
• Liaise with payment providers (e.g., Stripe, Adyen) on technical support, settlements, onboarding, and escalations

What we're looking for (required)

• Currently pursuing or holding a diploma/degree in IT, Computer Science, Business, or a related field, or equivalent practical experience
• Basic working knowledge of SQL for reporting, data validation, and troubleshooting
• Comfortable troubleshooting technical issues, whether software, hardware, or connectivity-related
• Willingness to learn how digital payments work (transactions, refunds, settlements); training will be provided
• Strong attention to detail and the ability to manage multiple support cases under time pressure
• Comfortable using AI tools (e.g., ChatGPT, Claude) to support day-to-day operational tasks
• Basic proficiency with spreadsheets, strong communication skills, and a proactive, ownership-driven attitude

What we offer

• Mentorship and hands-on exposure to real merchant operations
• Learning budget or access to relevant courses/certifications
• Potential for a full-time offer/career progression to Associate/Senior roles

How to apply

Apply with your CV; send your CV to hr@dinetap.com

Dinetap is an equal opportunity employer. We welcome applicants from all backgrounds.