IT Support Executive

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Role Summary

We are seeking an IT Support Executive to provide technical assistance and ensure smooth IT operations across the organization. This role suits a proactive professional who enjoys solving problems, supporting users, and contributing to a productive and secure IT environment.

Key Responsibilities

• Provide first-level technical support to end users via phone, email, or in-person
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain computers, peripherals, and applications
• Manage user accounts, permissions, and access rights
• Assist in maintaining IT assets and inventory
• Escalate unresolved issues to senior engineers or vendors
• Ensure compliance with IT policies and security procedures
• Document support requests, solutions, and system updates

Requirements

• Degree or Diploma in Information Technology or a related field
• 1-3 years of experience in IT support or a similar role
• Good understanding of computer systems, networking, and troubleshooting
• Excellent communication and customer service skills
• Technical Skills:
  • Operating Systems: Windows 10/11, macOS, Linux (basic)
  • Hardware: Desktops, laptops, printers, scanners, mobile devices
  • Networking: TCP/IP, DNS, DHCP, Wi-Fi, basic routing
  • Applications: MS Office, Outlook, email clients
  • Knowledge of help desk ticketing tools is a plus

Salary/Benefits

• Attractive salary awaits for the right candidate
• Opportunity to work in a supportive and tech-driven environment
• Collaborative and growth-focused work culture
• Career development and learning opportunities

How to Apply

Send your CV and cover letter to info@north-starone.com with the subject line: "Application – IT Support Executive"