Customer Support Engineer

Role Summary

Texus Technologies (Pvt) Ltd is a provider of PMS solutions to the Hospitality Industry. Due to rapid growth, the company is seeking Customer Support Engineers to join their team under a hybrid work model.

Key Responsibilities

• Install and implement company products, including hardware configurations and software parameters.
• Coordinate with team leaders and customers to ensure smooth information flow.
• Develop and maintain strong business relationships with customers.
• Conduct user training during implementations and scheduled visits.
• Configure software parameters, screen settings, reports, and management dashboards.
• Provide 24/7 off-site support via phone and remote access software.
• Troubleshoot and implement disaster recovery plans and procedures.

Requirements

• Diploma in Information Technology.
• Pleasant personality with excellent interpersonal and communication skills in English and Sinhala or Tamil.
• Flexibility to work extra hours (no 9-to-5 attitude).
• Willingness to work out of Colombo and overseas (food and accommodation provided).
• Basic accounting knowledge and simple inventory management practices.
• Experience in POS, Inventory Management, Financial module implementation, or Software Implementation/Support is an added advantage.
• Experience in the Hospitality Industry is preferred but not mandatory.

Application Details

Interested candidates should apply within seven days to jobs@texus.lk with two non-related referees and an indication of expected remuneration.

Location

Texus Technologies (Pvt) Ltd, Texus Building, 248, Thimbirigasyaya Road, Colombo 5.