Technical Training Specialist

Come join our team as a Technical Trainer

Company: John Keells CG Auto (Pvt) Ltd (JKCG)

John Keells CG Auto Private Ltd (JKCG) is a John Keells Group company, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange. With an operating history of over 150 years, the John Keells Group is present in 7 industry sectors, namely Leisure, Property, Transportation, Consumer Food, Retail, Financial Services and IT & Plantations. John Keells CG Auto is the official distributor of BYD passenger vehicles, parts and services in Sri Lanka.

BYD, a global powerhouse, secured the position as the Global number one New Energy Vehicles (NEV) sales in 2022 and 2023 is committed towards sustainable transportation solutions.

What you need to do

• To develop training modules and materials such as presentations, worksheets, other technical literature for as per training needs identifies the technical training requirements, and the conduct/delivery of the technical training as per training plan.
• To produce training schedules and detailed agenda for individual/continual sessions, workshops and webinars, for individuals or groups as and when required.
• Consistently and effectively provides coaching and feedback to network's providers with an aim to consistently improve service levels.
• To provide technical support and guidance to dealers or Internal stakeholders when requested.
• To work closely with the BYD island wide network service and network's dealers, Roadside Assistance (RSA) and customer care teams, field officers and call center support team to drive the technical development of BYD product knowledge.
• To provide support to technicians either in real-time or in retrospect in relation to parts identification, diagnostic procedures, technical support and mobilization procedures.

What you need

• NVQ Level 4 or NVQ Level 5 Qualification, or bachelor's degree in Automobile Engineering.
• Minimum three years of experience in the Automobile industry - mainly in service and repair, with minimum of 1 year as a Technical Trainer.
• Excellent verbal and written communication skills and customer care experience.
• Ability to analyze problems and strategize for better and faster solutions.
• Accuracy and precise attention to detail.

If interested, please send your CV to careers.jkcg@keells.com within 7 days of the advertisement.

Please mention the position as "Technical Trainer" in the subject header.