Telecommunications Technical Support Specialist

Role Summary

Telappliant Ltd is seeking customer-focused L1 and L2 Telecoms Support Engineers to join their Colombo team. These are office-based roles working UK hours, supporting customers across voice, connectivity, cloud services, and hosted telephony platforms.

Key Responsibilities

• Manage customer faults, service requests, and technical queries from initial contact to resolution.
• Handle inbound support calls and tickets, raising cases and managing updates through the support system.
• Troubleshoot network, phone system, connectivity, and hosted telephony issues.
• Support voice, connectivity, cloud, SIP, PBX, VoIP, and hosted voice services.
• Investigate broadband, leased line, call quality, latency, packet loss, and service performance issues.
• Support routers, firewalls, network configurations, and customer systems where required.

Requirements

• Strong customer service mindset and ability to work in a fast-moving support environment.
• Fluency in English with strong telephone, written, and verbal communication skills.
• Experience in telecoms, managed services, or technical support.
• Knowledge of VoIP, unified communications, cloud services, or hosted telephony.
• Understanding of SIP, RTP, IP networking, broadband, FTTC, ADSL, or leased lines.
• Experience troubleshooting phone, connectivity, network, or service performance issues.
• Knowledge of porting, virtualisation, hosting, networking, or storage.

Location

Colombo (Office-based, working UK hours).

Benefits

Work alongside a supportive and collaborative team with opportunities for long-term career development, further training, and growth within the telecommunications sector.