French-Speaking Travel Expert

Company: Shanti Adventure Tour (Pvt) Ltd

Location: Colombo, Sri Lanka

Starting date: August 2026

Role Summary

The Travel Expert is responsible for sales development and the quality of the customer experience through the design and marketing of tailor-made trips. The role involves managing customer relationships, updating online offers, developing local partnerships, and promoting the Shanti Travel brand. The position reports directly to the Sales Manager.

Key Responsibilities

Sales Management

• Manage incoming requests from the website and partner platforms with maximum responsiveness.
• Design tailor-made proposals or suggest fixed departures based on traveler needs.
• Communicate professionally to build trust and convert inquiries into confirmed bookings.
• Maintain strong human connections via telephone calls and regular follow-ups.
• Achieve individual sales targets and contribute to team profitability.
• Prepare detailed travel quotes in collaboration with partners.

Customer Relations & Experience

• Advise clients throughout the travel process.
• Provide continuous follow-up before, during, and after the trip.
• Collect and analyze traveler feedback to improve loyalty.
• Welcome travelers on-site and participate in emergency telephone shifts.
• Conduct pre-departure calls to review itineraries.

Knowledge Sharing

• Update online offers and participate in inspection or familiarization trips.
• Maintain an up-to-date knowledge base on hotels, activities, and local services.
• Monitor market trends and competitors to ensure offer competitiveness.

Marketing Collaboration

• Collaborate with the marketing team to provide content for communication materials.

Requirements/Qualifications

• French national or bilingual French speaker with a good level of English.
• Experience in the travel or sales sector.
• Strongly client-oriented and traveler-experience focused.
• Comfortable with selling trips by phone and email in French.
• Motivated to master computer reservation systems and GDS.
• Solid commercial skills and business acumen.
• Excellent interaction, communication, and negotiation skills.
• Personal travel experience is considered an asset.

Salary/Benefits

• Salary: Fixed salary based on profile plus monthly variable.
• Visa: Covered by the company.
• Travel: Round-trip flight of up to 800 Euros per year (after one year of seniority).
• Insurance: Covered by the company.
• Training: Occasional trips offered to discover Sri Lanka.