Travel Desk Assistant

Role Summary

Join our team and be the smile our guests remember. Deliver exceptional service and unforgettable experiences.

Key Responsibilities

• Greet and assist guests in planning and organizing travel itineraries, local tours, sightseeing, and transportation.
• Provide accurate information on local attractions, cultural experiences, dining, and entertainment.
• Coordinate with tour operators and transportation providers to ensure smooth guest experiences.
• Handle inquiries and reservations via phone, email, or in person.
• Maintain accurate records of bookings, confirmations, and billing.
• Promote hotel experiences, packages, and partnerships.
• Resolve guest inquiries or concerns promptly and professionally.
• Maintain an organized and visually appealing travel desk area.
• Stay informed on current tourism trends, local events, and promotions.
• Collaborate with front office, concierge, and guest relations teams.

Requirements/Qualifications

• Experience: Previous experience in a hotel travel desk, tour agency, or concierge service is an advantage.
• Communication: Excellent communication and interpersonal skills; fluency in English (additional languages are an asset).
• Knowledge: Strong knowledge of local attractions, culture, and geography.
• Technical Skills: Proficiency in Microsoft Office and hotel booking systems.
• Personal Attributes: Friendly, approachable, guest-oriented, highly organized, proactive, and a problem-solving mindset.

Location

Colombo, Sri Lanka

How to Apply

Send your CV to tharindu.b@trt.lk with the subject line "Travel Desk Application".