Supervisor, Warehouse

Company: Coats Thread Export (Pvt) Ltd

Key Responsibilities

• Oversee the end-to-end order fulfillment process via SAP and e-commerce platforms, ensuring 100% data accuracy and fast turnaround.
• Serve as the primary point of contact across digital and voice channels, providing professional technical support and query resolution.
• Proactively monitor potential order failures and coordinate immediate solutions to maintain high customer satisfaction.
• Work closely with Production, Planning, and Logistics teams to streamline the flow of goods to the customer.
• Drive the adoption of digital ordering tools and provide feedback for system enhancements.
• Manage customer complaints and service records through Salesforce (SFDC) to ensure continuous service improvement.

Requirements/Qualifications

• G.C.E. Advanced Level (minimum 3 passes).
• Partial qualification in CIM or SLIM is preferred.
• Prior experience in a customer care environment is a distinct advantage.
• Advanced proficiency in Microsoft Excel.
• Strong commercial awareness with a customer-centric mindset.
• Proven ability to perform effectively in high-pressure, time-critical, and competitive environments.